Interviewing VIPs, Celebrities and Experts

, , , , ,

Whether you host a podcast or are creating video content, interviewing is essential. Here are some of my experiences and tips for working with VIPs, Celebrities and Experts.

Some of the most nervous and challenging subjects I’ve worked with on camera are celebrities, CEOs and subject matter experts. These are the very people you’d think are fairly comfortable in front of cameras.  Yet it’s worth remembering that not every celebrity loves cameras. The reasons can vary widely, and it’s useful if you can do your homework to be prepared.

For example, I once interviewed a brilliant scientist who shared in our pre-interview that he had ADHD, a condition which had eventually led him to a career in science to unlock the genetic secrets of the human condition. This scientist admitted that he was unlikely to stay focused for more than five minutes at a time. He was right. I had to let him get up and check on experiments and talk to colleagues in between every question. Flexibility is sometimes the key to a happy interviewee, and thus a better interview.

A brilliant conductor was another fascinating and tricky interview subject. Having worked with her for many years, I was not surprised that she almost directed our production from her seat. Allowing an expert to feel in control is often a key to creating a successful interview dynamic, even though you are always keeping track of the story arc and important points you want and need to draw out for your particular audience.

I once worked with a Very Famous TV Personality whose name shall not be included here. That’s because her on-screen bouncy persona was a far cry from her real approach, which was difficult and anxious. Her assistant was equally challenging. We had to do many takes, some of which I had to carefully cajole out of her, because I realized no one on her team was willing to admit to her that she had made some mistakes. Yet I knew that she would want a perfect take, and wouldn’t approve anything less (and frankly, neither would I). When conducting interviews with experts, VIPs and celebrities, part of your job is also managing feelings, and managing the managers.

As an interviewer, director or producer, you need to be ready for everything.  Your best weapon is knowledge. Your second is patience. And for challenging VIP’s, the crew or tech team needs to be 100% on their toes, with no chit-chat. Everyone needs to exude the confidence that you will make this person look and sound their absolute best.

 

This blog post is partially excerpted from my content creator’s guide The Producer’s Playbook: Real People on Camera (Routledge Press).

/0 Comments/by

Creating Impact with Virtual Events

, , , , , , ,

Socially distanced panelists filmed in studio for a virtual event feed – courtesy Interface Media Group 

As part of my continuing series on producing virtual events,  I caught up with Steven Yerman, Vice President of Operations, and Nick Mueller, Studio Manager at Interface Media Group in Washington, D.C. [Full transparency—I’ve hired IMG for their great studios, and they’ve hired me to produce virtual event content.]

Amy: What are some of the pitfalls of planning virtual events?

Steve: Even more planning goes into virtual events than live events.  Typically, a live awards event might take 6 months of planning, but the same group will only allot a few weeks to the same event happening virtually. And yet there are so many more technical components.

What takes the most time in pre-production to make sure the event succeeds?

Nick: Running technical tests takes time – you want that time with all of your “talent” to be sure their connections work right, video and audio look and sound good.

What are audiences expecting, now that we’ve had almost a year to develop virtual content?

Steve: The audience is expecting more than a Zoom meeting.

Nick: You don’t want to have a talking head for 60 minutes. People want dynamic content.

Steve:  You need to think of these events as television productions. The audience wants content that looks tight, like a real broadcast, with higher quality video and graphics.

So how are you taking the risk out of creating that kind of “broadcast look”, especially when most of the people speaking are not on-camera professionals?

Steve: Often we pre-record key segments. Let’s say it’s an awards event. We’ll mail the person the award in advance. We then record them saying their remarks. We’ll edit that nicely, with lower thirds and logo graphics, then bring it into the live event.

There are loads of different platforms for bringing an audience into a virtual event—Zoom, WebEx, Skype, Bizzabo, Hopin, Aventri, etc. (I will cover these in another post). What unique tools do you bring as a broadcast studio?

Nick: We can use Talk Show VS4000 which allows us to bring in four guests via Skype.

That’s a multi-channel video calling system designed to simultaneously connect you with up to 4 remote sources and give you full audio and video control over the signal and what happens next.

Nick: Correct. So this is a great tool for a talk-show type format.  We also use the Tricaster.

You’re talking about the broadcast switcher?

Nick: Right. It can take a signal and push it to YouTube, Facebook, a website, or an external encoder. It will work with Zoom, WebEx, Teams or Skype and can also ISO record audio and video. And it can handle mixed format inputs.

Just to clarify for our readers, ISO means “isolated” audio or video signal—meaning, a separate record that doesn’t mix in the other speakers and visuals.

Nick: Yes. So we have those “clean” sources if we need them to tweak a session after it has been recorded live.

That’s incredibly handy, because mistakes happen and we don’t want the permanent recording to contain any! So how do you bring the client into the picture, so to speak?

Steve: We’ve been using a conference bridge for the client and tech team, so we can communicate offline and not interfere with what is being recorded.

What’s the biggest challenge that gets overlooked when planning for a virtual event that is bringing different speakers and panels to the audience?

Steve: You need to think about the maximum number of feeds and what you will show during the transitions. Another one of the challenges to space out the show correctly to have the pauses to make those technical transitions.

That’s where a show writer like me comes in handy. Just like I do for a live event, I write what’s called a showflow that anticipates those transitions, so we have every segment timed out and also have video content ready to fill any gaps, like prep time for speakers.

Steve: Exactly. You need your speakers on the line 15 minutes to a half hour before they go live, and we keep the connection open while they get ready.

Nick: Because if you wait until 5 minutes before hand and you have technical issues with their connection, you have no time to fix it.

How are you mixing virtual and live, in-studio feeds?

Steve: We’ll often have an on-air “talent” hosting the event from one of our studios, and then we’ll have panelists in the other studio and also coming in remotely from multiple locations. Plus roll-in videos and Skypes from earlier in the day.

And does that work?

Nick: We make it work. The only problem we had once was a guy in his car in a parking lot. He really didn’t have the best connection so I had to go to a different guest.

Steve: But we plan for that. We have a photo of each guest and a name slate ready to go in case we need to switch to audio-only.

What you’re describing is a lot like television, but also it isn’t.

Steve: Yes, guests (panelists) need to understand that once you get going there is no stopping the train. We can’t drop out and go to commercial break.

It’s been an interesting ride so far. What’s next?

Nick: I really see [remote and in-studio production] staying even if we “get back to normal” because of significant cost savings like hotel and travel.

Steve: I think people will still want to get together and give awards in person and see each other face to face. But you’ll see more panel discussions with a remote interview added into the panel. And folks will still want to produce segments in the studio where you have a controlled environment, good branding, and a good looking set. But virtual opens a whole new world to engage people from anywhere in the world.

 

/1 Comment/by

Lead with Your Values

, ,

A Guest Post by Jendi Coursey, CEO, Jendi Coursey Communications

When I can muster the discipline to get up early and exercise, I love listening to my favorite podcasts while I work out, one of which is the daily current-affairs show from Economist Radio called The Intelligence.

Lead With Your Values

If you listen to podcasts, you know they generally include few short sponsorship ads during the course of the broadcast; The Intelligence is no exception. As I tune in to the podcast and take those first steps on my treadmill, I’m usually greeted by the voice of someone offering services from a financial institution like Capital One, Bank of America, or Bank of the West. All of them offer services that could be of use to listeners like me, but if I were looking for a new bank, I know exactly which one I would choose: the one that leads with its values.

Bank of the West has an ad stating that what they don’t finance is as important as what they do. They posit that banks can be a force for good in the world, that they can use deposits not only to finance home loans, car loans, and local business loans, but that they can also influence large-scale projects, which begs the question: which projects do you want your money to support?

Customers Are Choosing Values

More and more, savvy marketers understand that consumers are choosing products and services that meet more than a functional need. Consumers are choosing companies whose values align with theirs. So, if you’re responsible for your organization’s messaging, you may want to ask yourself: what is your company willing to stand up for? What beliefs are you willing to shout from the rooftops for the whole world to hear? Who wouldn’t you accept a check from?

Your Values Affect Your Bottom Line

If you do not know the answers to these questions, your customers probably don’t either—and that could be costing you money. A 2020 report by 5W Public Relations indicated that millennials, the generation born between 1981 to 1996, is the largest proportion of the workforce in the U.S. and will soon overtake Baby Boomers to become the largest living population of adults. Consequently, their purchase habits are shaping how business is done. 5W data indicate that 83 percent of millennials say it is important for the companies they buy from to align with their beliefs and values.

In its 2018 report, another communications firm, Edelman, stated that nearly two-thirds (64 percent) of consumers around the world will buy or boycott a brand solely because of its position on a social or political issue, and that number is trending upward.

Making Your Values Plan

If you haven’t already, it is time to take a hard look at your mission, vision, and values. Do they include a bunch of meaningless platitudes or can they be used as a guide for how each and every organizational decision is made? It is better to go narrow and deep than to have dozens of values that no one can remember. If you’re interested in a book to guide you through the process of establishing or updating these foundational pillars, consider Patrick Lencioni’s The Advantage.

If you’d like help digging into this work, reach out to Jendi via her website above or on LinkedIn. 

/0 Comments/by

Tips for Using Non-Actors on Camera

, , , , ,

In an episode of The Dick Van Dyke Show (“Boy #1, Boy #2,” CBS, 1965) Rob casts their son and one of his friends in an episode of his TV show. The results aren’t as anticipated. He confesses to the two moms: “Those kids can’t act, they’re terrible…When they started out they were almost fair, but the more they rehearsed the worse they got!” When the moms remind him the kids aren’t professionals, he responds “Yeah, because professionals get better!” So true. One of the big differences between trained and untrained talent is that repetition and self-consciousness about being in front of cameras and crew often degrades rather than enhances their “performance.”  And each time you make your reality player self-conscious about the camera, chances are high they will be less natural—the very reason you wanted them in the first place. This, in turn, can radically affect your schedule and budget.  In other chapters, we address specific techniques for re-introducing a question during an interview, for blocking a re-enactment, or getting that scene from another angle for a documentary, all without making your subject feel awkward.  To keep your production schedule and budget on target, you need all the help you can get to minimize retakes and set-ups. Even if you are masterful at keeping your subject from feeling pressure during the shoot, every minute you spend in shoot planning will be paid back in decreased time and costs on the post-production side.  Since you never entirely know how a “real person” will react to being on camera, the following are some strategies you can use to minimize unpleasant surprises and budget-busting problems, while you maximize creative opportunities.

  1. Be sure you discuss options for on-camera clothing before the shoot. Bring extra ties on set. If green-screen, be sure your subject is not wearing any green!
  2. Have enough crew. A production assistant is worth their weight in gold to help move gear in place quickly, or handle the back-end of recording remotely. Non-actors are not used to the “hurry up and wait” pattern of production life.
  3. Give non-actors a break by shooting b-roll.  I often shoot a little bit of b-roll to warm them up to the crew, before sitting the person down for an interview.
  4. Use Locations Familiar to Subject to help them be more comfortable. If you need to move objects around for a better background, ask permission. (You may need to have the person themselves move things around for remote interviews.)

Excerpted from my book “The Producer’s Playbook: Real People on Camera”.  I love directing “real people” on camera. Please sign up for my additional tips ——–> see sidebar!

/0 Comments/by

Decoding the Tools and Platforms of Remote and Virtual Production

, , , , ,

 

Remote feeds during the #GALSNGEAR Tech Talks segment that I produced and hosted from my virtual office in DC, with switching and production took place from Broadcast Beat’s studios in Florida, during NAB Show Express online conference.

If you’re confused by all the many tools of virtual event and content video production, you’re not alone. Here, I will set out to briefly demystify some of the different components and tools for creating, encoding and distributing content remotely.

Virtual livestreaming and switching platforms

Zoom, WebEx, Skype are some of the livestreaming platforms we are all familiar with by now, so I won’t go into their features. Manycam is another dedicated streaming tool useful for those teaching remote classes, for example. ManyCam allows you to stream live videos on YouTube and Facebook simultaneously, and includes a mobile app for Android and iPhone. As this useful review explains:  “This program acts as a middleman between your webcam and whatever application you want to connect it to. It could be Facebook Live, Twitch Livestream, a Skype video call, and much more.” Streamyard is a newer player, recently acquired by Hopin, and a bit more sophisticated. It allows the user to add subtitles, put links on the screen live, and engage guests using a robust chat feature. And you can use it to stream your video content directly to Facebook, YouTube, LinkedIn, and other platforms.

Virtual event management platforms

Managing a virtual event requires much more than the live streaming/switching function. You need a way to track tickets and users, provide captioning and translations, build out spaces for sponsors and more. Some event organizers have cobbled together solutions by combining tools like Eventbrite for ticketing and tracking audiences with the services of Rev.com for live-captioning on Zoom.  Socio, Bizzabo, Hopin, and Aventri are some of the players who offer integrated event management elements with ticketing, tracking, metrics, translations, post-event content storage, and more.  For example, Socio provides a way to segment your audience for access to different sessions and push notifications, interactive mingling areas, and a sponsor hub.

Mootup has intrigued me for some time.  They’ve put the focus on creating a VR like experience without a need for headsets. The platform offers a gamified experience where each participant selects an avatar that can move through conference spaces such as an auditorium for presentations, breakout rooms like the firepit, virtual tradeshow floors and more. And it integrates with Zoom, so speakers can present from the traditional Zoom app directly to the 3D audience.

Pro tools for switching and encoding multi-source content for streaming

If your organization is building in-house production and streaming capabilities, or producing an event that requires a broadcast approach to multiple feeds, then you have many tools to choose from.

Blackmagic Design offers a great series of affordable professional production switchers, as well as the bargain-priced ATEM Mini and ATEM Mini Pro for smaller setups with fewer sources. (I use the ATEM mini when I present, so that I do not have to rely on the “screen share” functions of Zoom or other platforms.)

On the higher end, Talk Show VS4000 is a multi-channel video calling system designed to simultaneously connect you with up to 4 remote sources and give you full audio and video control over the signal and what happens next.

A Tricaster has long been the standard for in-studio switching, and can take a signal and push it to YouTube, Facebook, a website, or an external encoder. It will work with Zoom, WebEx, Teams or Skype. The Tricaster can also ISO record audio and video, and has the ability to handle mixed format inputs.

Video encoding systems such as Teradek can save you bandwidth if you are encoding a large amount of content for streaming to an online platform like Youtube, Twitch, or Facebook. A Teradek encoder can also be used on set so that a remote producer or interviewer can monitor the live video feed on an iOS device for confidence or directing local configuration.

This is just a brief overview of the tools we use as live and virtual event and content creators. I hope it’s helpful as you navigate our new world of virtual and hybrid event production. Please reach out to me if I can help you with any remote, live or hybrid content creation this year.

Amy DeLouise is a virtual and live multi-platform content producer. She’ll be speaking this week at the Remote Production Conference. Use this link for 10% off your registration!

 

/0 Comments/by