1. Storytelling Still Matters. As more and more channels and platforms emerge, a compelling story remains the reason users/viewers stage engaged. Whether you are telling a story with info graphics, with photography, with words or with video, make the story Matter.
2. Beware of New Algorithms. Gmail’s new message organization system is having a big impact on brands who drive customer and donor engagement through email campaigns (i.e. pretty much everyone). Be sure your writing and images (that will be pulled up in Highlights) help users decide your content is relevant to their lives.
2. Get Leadership Engaged in Social Media. Gone are the days when the intern writes your tweets. Customers and donors expect to a personalized experience with your brand’s leadership–whether that is blog posts, tweets or photos on Instagram. Let the Thought Leaders in your institution–your C-Suite team and your Board leaders–have human personalities, and authentic voices.
3. Ask Movers and Shakers for Brand Mentions. The tweet is the modern equivalent of getting an autograph, but more useful for your brand. When one of my nonprofit clients gave a facility tour to Justin Bieber (and encouraged him to tweet about it, which he did), they got 10,000 new followers in a matter of hours. Find out if any key personalities, well-connected customers or donors might be willing to give your brand a shout-out.
4. Location-Based Content is Here to Stay. iHookupSocial.com and yikyak are the latest spawn of location-based apps. While their purpose is different than Foursquare, the motivation is the same–users want content that relates to where they are right at this moment. Think about how your brand can deliver this content in new ways for users–(re)think conference and events, sightseeing in a town, touring a college campus, and more.
Amy is a video content director/producer, speaker and author who mainly cares about telling great stories.